Refund and Returns Policy

Refund/Return and Delivery Policy

Return Policy

All sales are final with the exception of damaged or defective goods or exchanges for different sizes. In order to exchange, the product must be unused and in its original packaging. Purchaser is responsible for return shipping cost.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

- Gift cards

- Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at liam@silentbuttdeadly.org.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at liam@silentbuttdeadly.org and send your item to: 15990 Road P Cortez, Colorado, 81321.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery

What Happens if Your Package is Not Delivered?

We understand that sometimes, despite best efforts, deliveries don’t go as planned. If your package is not successfully delivered and is returned to us, we want to get your order back on track. However, please be aware that in such cases, the purchaser is responsible for any additional shipping costs incurred for resending the order.

To Avoid Delivery Issues

Double Check Your Address: Before finalizing your order, please double-check that your shipping address is correct. This includes apartment numbers, building names, and any other details that ensure delivery accuracy.
Stay Informed: We recommend tracking your order (tracking details will be provided once your order is shipped) so that you can anticipate its arrival.

Responsibility for Shipping Costs

If an order is returned due to an incorrect address or if you were not available to receive the delivery, you will be responsible for the cost of reshipping the item. Please understand that this policy is in place to help manage the costs associated with reprocessing returned shipments.